BARCELONA – ExoClick’s customer service department has introduced a beta version of a live-chat system the company believes will help customers find answers to their questions and concerns quickly.

The platform allows ExoClick clients to interact with the company’s customer service team via an instant messaging interface within advertising network’s admin panel. Clients may click on the Live Help icon positioned to the left of their screen and begin a conversation whenever the icon is green. When the icon is grey, live-chat is unavailable; however, users still may click the icon to complete a contact form that will send the question to the customer service staff.

“We are very excited about our new live-chat feature as an extension of our existing 24/7 customer care,” Customer Services Director Mark Westwood said. “We know our clients value their time, and this chat service is all about resolving queries in real-time.

“This is part of our wider customer service improvement strategy, which will help us to continue to deliver a superior way to assist ExoClick clients,” he added.

During the beta-testing period, the live-chat system will be available for only a few hours daily, Monday through Friday. Westwood said the system will operate 24/7 once beta-testing is complete.